Company Description

Founded in 2007, Reload Logistics began as an independent logistics provider with a bold vision: to simplify and connect Africa’s complex supply chains. Over the years, we have expanded rapidly across Southern Africa and the Middle East, building a strong presence in over 13 countries.

Headquartered in Dubai, with deep operational roots in key African trade corridors, we have grown into a trusted partner for international freight forwarding, cross-border transportation, warehousing, project cargo, and customs clearance solutions. From managing over 800,000 sqm of warehousing space to operating a fleet of 1,000+ trucks and 200 rail wagons, Reload continues to invest in infrastructure and innovation.

Today, Reload Logistics is a reliable and forward-thinking logistics leader, empowering trade and connectivity across Africa and beyond.

Role Overview

We're looking for an IT Technical Support professional to play a key role in supporting the organization’s IT infrastructure and end user environment. The role involves deploying and maintaining IT equipment and software for both end users and office operations, while working closely with IT network and system engineers to ensure smooth system functionality.

Key Responsibilities

a) End-User IT Maintenance

• Provide technical support for end-user hardware and software, ensuring systems meet required standards.

• Escalate support requests when needed and keep users updated on progress.

• Log tickets and maintain accurate records in the helpdesk system.

• Deploy, install, and configure PCs, operating systems, and software.

• Ensure systems are updated with necessary security patches.

• Maintain a professional and timely response to all users.

• Take on additional tasks as required within the scope of the role.

b) Monitoring, Tracking & Documentation

• Maintain an accurate inventory of hardware and software.

• Assist in creating and updating technical documentation and procedures.

• Ensure documentation is shared and accessible to users.

• Support additional duties or training as required.
  

Role Requirements

• Strong attendance, reliability, and punctuality

• Excellent communication and end-user support skills

• Strong problem-solving and analytical abilities

• Ability to adapt, plan, and work effectively under pressure

• High attention to detail with strong organizational skills

• Team-oriented with a proactive approach to tasks

• Solid technical expertise in IT support and troubleshooting

• Degree or diploma in IT or a related field